How is Truffe different from chocolate I buy at the shop? +
Every bar is made from single-origin cacao in batches of around forty, then slow-conched for up to 72 hours. We never add vegetable fats or fillers, so the flavour comes entirely from the bean. The result is a smoother melt and a cleaner finish than mass-produced bars.
Will it melt or arrive damaged in transit? +
We ship in insulated, recyclable packaging and, during warmer months, add a complimentary cool pack at no extra cost. If anything arrives less than perfect, our taste guarantee has you covered.
What is the taste guarantee? +
If your first order does not become a new favourite, contact us within 30 days and we will refund it in full or send a replacement. No need to return what is left. We would rather you loved it.
Can I pause or cancel the subscription? +
Any time, from your account, in a couple of clicks. Skip a month, swap your selection, change the delivery date or cancel outright. There is no minimum term and no fee.
Are there allergens I should know about? +
Our bars are made in a facility that also handles tree nuts, milk and soya, so they may contain traces even where not listed as an ingredient. Full ingredient and allergen information is printed on every wrapper and on each product page.
Do you offer free delivery? +
Yes. Delivery is free on all orders over £30, and always free on subscriptions. Standard orders ship within 24 hours on business days.
